Frequently Asked Questions

 General Practice Questions

  • All appointments must be requested online.

    Click HERE to request one.

  • The patient portal is the preferred method of communication for all established clients.

    For new and perspective clients, please email us at hello@goodtalk.care

  • Our administrative hours are Monday through Friday 9am- 5pm EST.

    Closed weekends and federal holidays

    *Please note that provider availability varies and may occur outside of these hours.

  • All services are available via telehealth only.

  • Currently, we provide care in the state of Colorado.

  • Life happens— we get it. But to keep things running smoothly and respectfully for everyone, we require a 48 hours’ notice for all cancellations or reschedules. Cancellations must be made at least 2 full business days before your scheduled appointment time—

    • for example, a Monday at 09:00 AM session must be canceled the prior Thursday by 09:00 AM.

    • A Sunday session at 7:00 PM must be cancelled the prior Thursday by 5:00 PM (end of business day).

    Business hours are Monday-Friday, 9:00 AM- 5:00 PM (excluding weekends, holidays, and clinic closures). Requests received outside of these hours will be considered received on the next business day.

    Appointments may occur outside of business hours, but these hours refer strictly to administrative processing time. For evening sessions (after 5 PM), cancellations must still be received by 5:00 PM— 2 full business days in advance.

    Failure to be in your provider’s licensed state at the time of your appointment is considered a late cancellation.

    Appointments are in EST/EDT/ET, failure to show at the right time is considered a no-show.

    Late cancellations and no-shows are charged $155 automatically to the credit card on file.

    No judgement, just boundaries.

Pricing, Billing, & Insurance Questions

  • We are currently out of network and do not bill insurance directly. However, we have partnered with Thrizer to make using your benefits simple.

    Depending on your plan, you may only pay your estimated portion upfront, which can be similar to an in-network copay. Some plans may require you to meet a deductible before benefits apply.

  • What is Thrizer?

    Thrizer is a service that helps simplify out-of-network billing. Instead of paying the full session fee upfront and waiting for reimbursement, Thrizer allows you to pay only your estimated portion while they handle the rest directly with your insurance.

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    How does Thrizer Pay work?  

    With Thrizer Pay, you’ll pay your estimated responsibility (similar to a copay) at the time of your session. Thrizer then submits the claim and manages reimbursement with your insurance on your behalf.

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    Do I need out-of-network benefits to use Thrizer?  

    Yes, Thrizer works best if your insurance plan includes out-of-network benefits. You can use the widget here to quickly check your eligibility and estimated costs.

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    What if I don’t want to use Thrizer?

    No problem. You can choose to pay the full session fee and we’ll provide a superbill for you to submit to your insurance for potential reimbursement.

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    Does Thrizer guarantee reimbursement?

    Reimbursement depends on your individual insurance plan. While Thrizer helps manage the process, coverage and payment are ultimately determined by your insurance provider.

  • These rates reflect our full cash pay rates. If using Thrizer pay, depending on your policy, you may only be required to pay your out of network co-pay, if your deductible has been met.

    Initial Evaluation (up to 90 minutes): $315

    Standard Session (up to 45 minutes): $215

    Check-In Session (up to 30 minutes): $165

    Extended Session (up to 60 minutes): $265

    QB Check ADHD Test (20 minutes): $185 An FDA-cleared, computer-based task that objectively measures attention, impulsivity, and motor activity. Used alongside clinical evaluation as part of our ADHD diagnostic process. This is not a stand-alone test. No superbills provided.

  • See how much you could save with Thrizer HERE

  • Automatic payments will be processed the morning of your appointment to the credit card on file.

  • No. Due to our automatic payment policy, we’re unable to accept HSA or FSA cards at this time.

Treatment Questions

  • Good Talk provides outpatient psychiatric care for adults 18 and older experiencing:

    • ADHD

    At this time, medication treatment is limited to non-controlled options.

    • Anxiety & Panic

    • Depression

    • Obsessive-Compulsive Disorder (OCD)

    • Trauma

    • Stress & Life Transitions

    • Sleep Issues

    You don’t need to have a diagnosis to know something feels off.

    Sometimes it looks like:

    • Burnout, stress, or feeling overwhelmed by work or school

    • Difficulty adjusting to college, career changes, relationships, or other life transitions

    • Racing thoughts, restlessness, or trouble sleeping

    • Low self-esteem, perfectionism, or imposter syndrome

    • Feeling stuck, emotionally flat, or unmotivated

    • That “I’m fine, but not really” feeling that’s hard to name

    If something feels heavy, confusing, or persistent, you don’t need to have the perfect words. If it matters to you, it matters here.

    A note about therapy: Good Talk incorporates supportive therapy into medication-management visits when appropriate. For OCD, trauma, or other concerns that may benefit from specialized psychotherapy, we may recommend working with a licensed therapist alongside your psychiatric care.

  • To ensure safe, appropriate, and effective care, Good Talk does not treat conditions or clinical needs that require a higher level of support or specialized services beyond the scope of our practice.

    This includes, but is not limited to:

    Crisis-level or emergency psychiatric needs
    Examples include active self-harm, suicidal thoughts with plan or intent, or other symptoms requiring immediate crisis intervention or stabilization. Recent suicide attempts, psychiatric hospitalization, residential treatment, partial hospitalization (PHP), or intensive outpatient treatment (IOP) may require additional review to determine whether routine outpatient care at Good Talk is appropriate.

    Medical, developmental, neurological, or cognitive conditions requiring specialized psychiatric care
    Examples include significant neurocognitive disorders, complex seizure disorders, traumatic brain injury (TBI), Parkinson’s disease, or other medical or neurological conditions requiring specialized psychiatric or neuropsychiatric management.

    Severe or complex psychiatric conditions requiring specialized or higher levels of support
    Examples include schizophrenia and other primary psychotic disorders, active psychosis, active eating disorders, or active substance use disorders.

    Populations requiring specialized care outside the scope of our practice
    This includes individuals under 18 and those seeking perinatal psychiatric care.

    Legal or mandated services
    This includes court-ordered evaluations, forensic services, disability evaluations, and other evaluations or treatment required primarily for legal or administrative purposes.

    Other conditions may be considered on a case-by-case basis.
    Conditions not specifically listed among the services we provide may be considered at the provider’s clinical discretion. Decisions are based on individual needs and whether those needs can be safely and appropriately managed within Good Talk’s outpatient setting.

    This isn’t about judgment—and it’s definitely not about anyone being “too much.”

    It’s about safety, scope, and being transparent about what this practice is built to support.

    We want every person to receive care that truly meets their needs, even when that means referring to another provider or level of care.

    If we’re not the right fit, we’ll do our best to help point you in the right direction.

  • Yes — we offer targeted supportive therapy as a stand-alone service on a limited basis.

    These sessions are focused, goal-oriented, and tailored to your current needs. They are a good fit for individuals looking for support, coping strategies, and help working through specific concerns.

    Ongoing therapy is based on clinical appropriateness, patient engagement, and progress toward treatment goals. If longer-term or more specialized therapy is needed, we may recommend referral to an outside provider.

    Many patients also choose to combine therapy with medication management when appropriate, but therapy-only services are available.

  • A comprehensive clinical evaluation is required to diagnose ADHD, regardless of any prior diagnosis. Our approach is thoughtful, structured, and based on both clinical assessment and, when appropriate, objective data.

    Our ADHD Assessment Process

    1. Initial Evaluation (90 minutes)

    We begin with a detailed intake to understand your symptoms, history, and current concerns. This includes reviewing attention, focus, mood, sleep, and overall functioning across different settings.

    2. QB Check (if clinically indicated)

    QB Check is a 15–20-minute computerized assessment that provides objective data on attention, impulsivity, and activity level.

    • This test may be recommended to support diagnostic clarity

    • Cost: $185 (not eligible for superbills)

    3. Follow-Up Visit

    We review your evaluation and any assessment results together and develop a personalized treatment plan.

    Additional Evaluation (if needed)

    If QB Check is not feasible (due to language, access, or other factors), results are inconclusive, or further assessment is needed, we may recommend and offer a referral for formal neuropsychological testing.

    This type of evaluation provides a more in-depth understanding of attention, cognition, and related conditions.

    Medication Approach

    At this time, this practice does not prescribe controlled medications, including stimulant medications.

    If stimulant treatment is clinically appropriate, we can coordinate care with your primary care provider or a local specialist for that portion of treatment.

    We continue to provide support for:

    • mood and anxiety

    • sleep

    • executive functioning

    • overall mental health

  • It is a computer-based task that objectively measures attention, impulsivity, & physical activity. Your results are compared to age-matched individuals with & without ADHD, giving us real data to support diagnosis, treatment planning, or to rule ADHD out.

    This test isn’t a diagnostic tool by itself and is used to support the provider’s assessment.

  • No. While we can provide supportive therapy to individuals with trauma, we do not offer therapy modalities such as EMDR, Exposure therapy, or other trauma focused therapies and recommend that you have a dedicated therapist in addition to one of our med providers.

  • No. While we can provide supportive therapy to individuals with OCD, we do not offer therapy modalities such as exposure therapy and recommend that you have a dedicated therapist in addition to one of our med providers.

  • It is a full deep dive into your history, current challenges, and what you’re hoping to get out of care. It’s also a chance to make sure we’re the right fit for each other.

    In the event your provider determines that your care may fall outside our scope of practice, no additional services or medications will be provided. We will, however, offer resources or referrals when appropriate.